Helpdesk Reinvented! Service Request Management made easy

Streamline your organization’s service requests with Hubfly Service Request app. Now, it is easier for your employees to manage and track their service requests, while the management works on monitoring and fulfilling the requests. Hubfly Service Request app helps to manage the entire lifecycle of activities linked to the fulfilment of a Service.

service request management Sharepoint helpdesk ticketing system service request app

Key Features

SERVICE REQUEST

A consolidated view of all your service requests in the dashboard gives an overall view of the status of the pending, open and on-hold tickets so that you can manage your service requests easily.

  • Manage your tickets with filtering options based on priority, due date etc.
  • Neat categorization by request type, category, sub-category etc.

More Features

more_features

Attach Files

Attach file options in case of providing additional approvals, pre-requisites etc.

more_features

Intuitive Filters

Manage your service requests by filtering with different options like priority, date and so on.

more_features

Graphical Charts

Track your request with quick dashboard graphs to get the overall status quickly.

Benefits

more_features

A one stop application to handle any request/incidents of employees

more_features

Saves a lot of time in sending to and fro mails across various teams

more_features

Single dashboard where all the tickets can be viewed and followed up

SPECIFICATIONS

Version 1.0
Released 19/8/2017
Languages English
Requirements This add-in requires one of the following applications
SharePoint online , Office 365

FAQ

Hubfly Service Request app is a one stop solution for incident management. This single app is enough to handle all admin and support requests well within your integrated Digital Workplace environment.

It is best suited to be used in-line with Hubfly’s Collaborative Intranet. However, you can download this as a stand-alone app from Microsoft store as well. As our apps are built on top of SharePoint, you will most likely need SharePoint to use our app.

If you already use a third-party Service Request tool, that is fine. But managing all your Admin, HR & Support requests well within your SharePoint dashboard eliminates the need to log into multiple applications. The app seamlessly integrates with the Hubfly Intranet and gives you a unified experience.

Other Apps

timesheet_app
Timesheet

Hubfly Timesheet is a sleek app with a gorgeous UI that helps not only track but also, plan and manage your employee’s time.

View details

leave_request_app
LEAVE REQUEST

SharePoint is great for Absence Management. Get access to the company-wide Holiday planner.

View details

resource_booking_app
MEETING ROOM BOOKING

Book your meeting rooms along with the assets required for the meeting like a projector and make your meetings better organized with just a few clicks.

View details

asset_management_app
ASSET MANAGEMENT

There is no better way to maintain your organization’s IT and non-IT assets than with Hubfly Asset Management.

View details

icon

Are you covinced with this app?